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Frequently Asked Questions

Q.  What currency is your pricing on the website?
A.  All pricing is in US Dollars.
Q. Do you offer Free Shipping?
A. Yes, Magna-Pak offers Free Shipping in North America.   We will email a tracking # after the order is processed.  International orders may email for a shipping quotation.

Q. Do you offer returns on mattress pads, pillow pads or personal items like facemasks and insoles?
A.  No, Magna-Pak adheres to strict health regulations and does not allow returns on these particular products. We do allow  a 30 days return policy on the majority of products. Product must not be worn if being returned.  Return authorization must be granted by the manager prior to returning. Call 1-800-361-1387 for return instructions.

Q. How do I know you will be in business if I want to return something? Some of my friends tried to return products on the internet, but the companies were no longer in business.
A. We are a 2nd generation business, have been in business for 35 years and are still going strong, there is no fear of us closing up shop. We were the first online magnetic shop since 1996. Magna-Pak's late Founder Fred Rinker was a pioneer and magnetic therapy researcher, he has written two books on Magnetic Therapy. The first book to his credit was "The Invisible Force" and the current book still in print is "Magnetic Therapy Today".